Refund Policy

We offer a 30-day return window for eligible physical products, beginning from the date your order is shown as delivered by the shipping carrier.

To be eligible for a return, the item must be returned in its original condition and must not show significant signs of use, damage, writing, highlighting, alteration, or other customer-caused wear.

You will also need your order number, receipt, or other proof of purchase.

Returns that do not meet these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.

All returns must be approved before being sent back to us.

Please do not send products to our business address or another address without receiving return instructions from our customer support team first.

To start a return:

1. Email us at support@thebookcollective.co with your order number and reason for the return.
2. Our customer support team will review your request.
3. If your return is eligible, we will provide return instructions and the appropriate return address.
4. Package the product securely and return it according to the instructions provided.

Items returned without prior authorization may not be eligible for a refund.

For returns due to a change of mind, ordering the wrong item, or another reason not caused by The Book Collective, the customer is responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping method when returning an item.

Original shipping charges, expedited shipping charges, shipping protection, and other delivery-related fees are generally non-refundable unless the return results from an error by The Book Collective or applicable law requires otherwise.

If your book arrives damaged, please contact us at support@thebookcollective.co as soon as possible.

Please include:

• Your order number
• A description of the damage
• Clear photographs showing the damaged book
• Photographs of the shipping packaging where relevant

Our team will review the issue and determine the appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.

If the damage occurred before or during delivery and your claim is approved, you will not be responsible for costs associated with correcting our error.

If you receive a book or product different from what you ordered, please contact us at support@thebookcollective.co.

Include your order number and a clear photograph of the item you received.

Once we verify the issue, we will arrange an appropriate replacement, refund, or other resolution at no additional cost to you where the error was ours.

Some orders containing multiple books may be shipped separately.

Before reporting an item as missing, please check your shipping confirmation and tracking information to determine whether another package is still on its way.

If all packages have been delivered and an item is still missing, contact us at support@thebookcollective.co with your order number.

Our team will investigate and assist you.

Because e-books and other digital products are delivered electronically and can generally be accessed immediately, digital purchases are normally non-returnable and non-refundable once the digital content has been delivered, downloaded, or accessed, except where required by applicable law.

If you:

• Purchased the wrong digital product by mistake
• Were charged more than once
• Cannot access your purchased e-book
• Received the wrong digital product
• Experience a technical issue preventing access

Please contact us at support@thebookcollective.co.

We will review the circumstances and assist with resolving the issue.

Nothing in this policy limits any mandatory cancellation, refund, or consumer rights that apply to digital purchases in your jurisdiction.

If you need to cancel or change an order, contact us at support@thebookcollective.co as soon as possible.

We will do our best to accommodate your request if the order has not yet entered processing or fulfillment.

Once a physical order has been processed or shipped, we may no longer be able to cancel or modify it.

If this happens, you may request a return after receiving the order, subject to the eligibility requirements in this policy.

Digital orders may not be cancellable once the e-book or digital product has been delivered or made available for access.

If you ordered the wrong physical product and would like another item instead, contact our customer support team.

Depending on availability and your location, we may ask you to return the original item and place a new order rather than processing a direct exchange.

For customer-requested exchanges that are not the result of an error by The Book Collective, return and replacement shipping costs may be the customer's responsibility.

Certain products may not be eligible for return, including:

• E-books or digital products that have already been delivered, downloaded, or accessed, except where required by law
• Gift cards
• Personalized or customized products
• Items marked as final sale
• Products significantly damaged, written in, highlighted, altered, or used by the customer
• Items returned outside the applicable return period

Any product-specific return restrictions will be displayed where reasonably applicable.

If an item was purchased as part of a bundle, Buy One Get One promotion, multi-buy discount, free-gift offer, or another promotion, the refund amount may be adjusted to reflect the conditions of the original offer.

If returning part of an order causes the remaining items to no longer qualify for the original promotion, the refund may be calculated based on the price that would have applied to the items you keep.

Where a free product was included because of a promotional offer, we may require the promotional item to be returned with the qualifying purchase or adjust the refund accordingly.

Any adjustment will be made in accordance with the terms of the promotion and applicable law.

We do not charge a restocking fee for eligible returns.

Customers may still be responsible for return shipping and other non-refundable shipping-related charges where specified in this policy.

Once your eligible return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Processing times vary depending on the financial institution and payment method.

In certain circumstances, only a partial refund may be issued where permitted by applicable law.

This may apply when a returned product:

• Shows significant signs of use
• Has been damaged after delivery
• Contains writing or highlighting
• Is missing parts or included items
• Is not returned in its original condition
• Was part of a promotional offer whose conditions are no longer satisfied

We will assess eligible returns individually.

If we have confirmed that your refund was issued but you have not yet received it:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and your refund still has not appeared, contact us at support@thebookcollective.co and we will assist you.

If an order is returned to us because of an incorrect or incomplete address supplied during checkout, failure to collect the package, refusal of delivery, or another customer-related delivery issue, additional shipping charges may apply if the order needs to be sent again.

Where a refund is requested instead, original shipping costs and any return-to-sender charges may be deducted from the refund where permitted by applicable law.

If the return to sender resulted from an error by The Book Collective, we will work with you to correct the issue without additional cost.

Nothing in this Refund Policy is intended to exclude, restrict, or replace any rights you may have under applicable consumer protection laws.

Customers in certain countries or regions may have additional statutory cancellation, return, refund, or warranty rights.

Where applicable law provides you with rights that are more favorable than this policy, those legal rights will apply.

If you have questions about a return, refund, damaged item, incorrect order, or digital purchase, please contact us:

The Book Collective
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@thebookcollective.co

When contacting us about an existing order, please include your order number so our team can assist you as quickly as possible.