Shipping Policy

Yes, we ship to customers in many countries worldwide.

Some locations may have delivery restrictions or may not currently be supported by our shipping partners. Available shipping options for your address will be shown during checkout.

If you're unsure whether we can deliver to your location, contact us at support@thebookcollective.co.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Physical book orders typically require 1–3 business days to be processed before shipment.

During periods of unusually high order volume, new releases, promotions, or holidays, processing may take longer.

Once your order has shipped, you will receive an email with your tracking information where tracking is available.

Estimated delivery times after your order has been processed are:

USA & Canada: 8–12 business days

Europe & United Kingdom: 8–12 business days

Australia, New Zealand & Oceania: 8–12 business days

Latin America: 9–26 business days

Other International Destinations: 8–30 business days

These are estimated delivery times and are not guaranteed.

Actual delivery times may vary depending on your location, local courier, customs processing, weather conditions, holidays, transportation delays, and other circumstances outside our control.

Shipping costs depend on your delivery location, order size, and the shipping method available for your order.

Your applicable shipping cost will be displayed at checkout before you complete your purchase.

From time to time, we may also offer free or discounted shipping as part of a promotion. Any applicable offer and its conditions will be displayed on our website or during checkout.

E-books and other digital products do not require physical shipping.

After completing your purchase, you will receive access to your digital product electronically, typically through email, a download link, your customer account, or the digital delivery service used for the product.

If you purchase both physical and digital products in the same order, your digital products may be delivered separately from your physical books.

If you experience any problems accessing an e-book you purchased, please contact us at support@thebookcollective.co.

Once your physical order has shipped, you should receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If you haven't received your tracking information or believe there is an issue with your tracking number, contact us at support@thebookcollective.co and we'll be happy to assist you.

The Book Collective serves readers across multiple countries and works with fulfillment and shipping partners in different locations.

Depending on the books ordered, availability, and your delivery destination, your order may be shipped from different fulfillment centers.

As a result, items within the same order may occasionally be shipped separately and arrive at different times.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs requirements vary by country, so we recommend checking with your local customs authority if you're unsure whether additional charges may apply.

Customs processing may also cause additional delivery delays outside our control.

Please carefully review your shipping information before completing your order.

If you notice an error after placing your order, contact us as soon as possible at support@thebookcollective.co.

We will do our best to update your shipping address if your order has not yet been processed or shipped. However, we cannot guarantee that changes can be made once fulfillment has begun.

The Book Collective is not responsible for delivery problems caused by incorrect or incomplete shipping information provided during checkout.

If an address error was caused by us, please contact our support team so we can resolve the issue.

Depending on availability and fulfillment location, books from the same order may occasionally be shipped separately.

If this happens, your packages may arrive on different days.

You may also receive separate tracking numbers for different parts of your order.

There is no need to worry if one book arrives before another when your order has been divided into multiple shipments.

Occasional shipping delays can happen due to customs processing, severe weather, holidays, carrier disruptions, high shipping volumes, or other circumstances outside our control.

If your tracking information is still updating, your package is generally still making its way through the carrier's network.

If your tracking has stopped updating for an extended period or your order has significantly exceeded the estimated delivery timeframe, contact us at support@thebookcollective.co so we can help investigate.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property, mailbox, lobby, mailroom, or other safe delivery locations
• Asking household members or neighbors whether they accepted the package
• Checking whether the carrier left a delivery notice
• Allowing 1–2 business days, as some carriers may mark packages as delivered shortly before final delivery
• Contacting the local carrier responsible for the delivery

If you still cannot locate your package after taking these steps, contact us at support@thebookcollective.co with your order number and tracking information.

We will review the situation and assist you with the available next steps.

If your tracking information has stopped updating for an extended period and the carrier appears to have lost your package, please contact us.

We may ask you to contact the carrier or provide additional information so we can investigate the shipment.

Once a package is confirmed as lost in transit, we will handle the situation according to the applicable shipping, replacement, and refund policies for your order.

We take care to ensure physical books are appropriately prepared for shipping, but damage can occasionally occur during transit.

If your book arrives damaged, please contact us at support@thebookcollective.co as soon as possible.

Please include:

• Your order number
• A description of the damage
• Clear photos showing the damaged book and packaging

Our customer support team will review the issue and provide the appropriate resolution in accordance with our applicable return and refund policies.

If you receive the wrong book or an item is missing from your order, please contact us at support@thebookcollective.co.

Include your order number and details about the missing or incorrect item so our team can investigate and assist you.

Please remember that orders containing multiple books may sometimes be shipped in separate packages.

If you have any questions regarding shipping, tracking, or your order, please contact:

The Book Collective
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@thebookcollective.co

When contacting us about an existing order, please include your order number so we can assist you more quickly.